Refund Policy

Refund Policy

At Jei914, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process. Please review the details below to understand our policy.


1. Eligibility for Refunds

  • Refunds are available for items returned within 14 days of the delivery date.

  • To be eligible for a refund, items must be unused, in their original condition, and include all packaging, tags, and accessories.


2. Non-Refundable Items

The following items are not eligible for refunds:

  • Products that have been used, damaged, or altered after delivery.

  • Custom-made or personalized items, unless they are defective or incorrect due to our error.


3. How to Initiate a Return

To request a refund, please follow these steps:

  1. Contact our customer service team at [email address] within 14 days of receiving your order. Provide your order number and details about the item(s) you wish to return.

  2. Once your return is approved, we will provide instructions on how to ship the item(s) back to us.

  3. Pack the item(s) securely in their original packaging and include all relevant documentation.


4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

  • We recommend using a trackable shipping method, as Jei914 is not responsible for lost or damaged return packages.


5. Processing Refunds

  • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [X] business days and issued to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.


6. Exchanges

  • If you would like to exchange an item, please contact us to confirm availability. Exchanges are subject to the same eligibility criteria as refunds.

  • You will be responsible for any price differences and additional shipping costs.


7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email address] with photos of the issue. We will gladly offer a replacement or refund, including return shipping costs.


8. Contact Us

If you have any questions about our Refund Policy, please reach out to us at:
Email: jei914@lightslategrey-okapi-664949.hostingersite.com

We value your trust and are here to ensure your experience with Jei914 is exceptional. Thank you for shopping with us!